Shipping Policy

MilkywayOnline ships its products to almost all parts of India. Orders placed will be shipped within 48 working hrs of payment confirmation. We ship on all days except Sundays and National Holidays.

Shipping Charges: Applicable shipping charges are available on the checkout screen.

The shipping charges can be modified by MilkywayOnline at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow.

Every once in a while, MilkywayOnline brings out various offers in an attempt to satisfy customers. Various offers could be introduced for a limited span of time that enable free shipping of goods, subject to the fulfilment of the terms and conditions attached to the offer.

Estimated Delivery Time: For all areas serviced by reputed couriers, the delivery time would be within 4 to 7 business days of shipping (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on location.

Tracking Packages: We will mail you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive a mail from us within 48 hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.

Non-availability on Delivery: Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

In case you do not accept the parcel, the charges towards forward and reverse logistics will not be refunded. Any reattempt for delivery will be additionally chargeable and not covered under delivery TAT mentioned above.